We share the Vision that our customers and stakeholders are best served by creating and executing future scenarios in the consumption space leading to economic development.
We will be the trendsetters in evolving consumer brands and delivery formats and by making consumption affordable for all customer segments. We shall infuse Indian brands with confidence and renewed ambition. We shall be efficient, cost-conscious and committed to quality in whatever we do.
We shall ensure that our positive attitude, sincerity, humility and united determination shall be the driving force to make us successful.
Fairway Supermarket has grown today to be acknowledged as the industry leader and trendsetter for its innovations and uniquely successful operation and service formats. Moreover, Fairway has created and perfected a franchise system which has proved to be a successful business model, spelling a win-win situation to all partners. To be the foremost Retail Brand which makes India healthy and happy, with an obsession to provide wholesome and freshest foods. Passionately deliver convenient, competitive and meaningful solutions to the evolving regular needs of the Indian consumer in a sustainable and responsible manner.
RESPECT AND HUMILITY in dealing with everyone within and outside the organization.
FLOW by constantly learning and being inspired by the universal laws of nature.
INDIANNESS by believing in oneself and doing things the Indian way.
INTROSPECTION for continuous learning, self-development, and personal excellence.
OPENNESS AND ADAPTABILITY by accepting new ideas and knowledge, and being proactive in meeting challenges emerging from changing business scenarios.
VALUING AND NURTURING RELATIONSHIPS with customers, business associates, stakeholders, communities and the society leadership in thought and in business.
SIMPLICITY AND POSITIVITY to foster innovation, speed, and imagination .You take care of the inner beauty…leave the rest to us.
OUR CUSTOMER SERVICE PLEDGE
At Fairway Supermarket, we place strong emphasis on excellence in customer service. Our employees believe in the values of Action, Care and Truth (ACT) to get the job done, with Dedication and Determination.
Focus: To be focused about what I do.
Motivated: To be clear of achieving my goal.
Enthusiastic: To love what I do.
Respect: To respect every individual in the organization and provide her/him with the dignity and attention to make her/him believe that she/he makes a difference to the organization.
Listen: To listen and resolve any employee / customer grievance quickly and fairly.
Integrity: By being open, honest and fair in all our relationships and being respectful and trustful to others.
We strongly believe that honesty and sincerity are critical in achieving complete customer satisfaction. We welcome individuals who share our values and believe in leading by action.